(All project proposals and quotes are good for 1 months)
Schedule and Project Duration
All projects are required to be completed within 3 months of the contract date unless otherwise agreed upon between client and The Army of Flying Monkeys (TAOFM).
If the project extends past 3 months due to client absence or failure to provide required materials for completion, the balance of the contract agreement becomes due.
The project may be re-quoted after 3 months should the client wish to continue at which time a progress payment would be due.
Materials & Information
Client will provide all content, artwork, photos, product images, etc., necessary for any web site or print project. Source material must be clear and legible. Client is responsible for furnishing all pertinent information, and for furnishing accurate, truthful and complete information necessary for TAOFM to perform or complete the contracted project.
Client understands that TAOFM is not an employee, and that this will be a collaborative, professional relationship of equals where mutual professional respect, courtesy and consideration are expected.
Due to the virtual nature of the relationship, Client understands the importance of communication, especially via email, and agrees to respond to questions, requests and communications from TAOFM in a timely manner.
Client understands that TAOFM is a business with other clients to serve, and requires fair, realistic notice in order to attend to requests and projects.
Poor planning or last minute communication on the part of Client will not constitute an emergency for Service Provider.
Client understands that Service Provider may require detailed clarification of projects in order to meet expectations and provide the best support and highest quality work.
Updates and Modifications
After initial project construction, content and graphics updates to the project (if needed) are performed at the agreed upon hourly rate, minimum 1 hour.
Schedule and Payment
50% of the estimated fees are invoiced at the inception of the project. Another third is due after design approval and remaining fees are due before making the site live.
Expenses incurred on behalf of Client are not included in any fees and will be billed to Client. Reimbursable expenses may include, but are not limited to, hosting, domain name registration, mileage, payments made to vendors, and shipping and handling costs.
On-site visits will be billed for meeting time, roundtrip travel time and mileage. Payment is due upon receipt. Expenses are only incurred and billed when specifically requested by Client.
On or before the agreed upon date the files will be uploaded and installed to the desired server. All files are released upon final payment. A CD or DVD can also be created and mailed for an additional fee.
Warranty of Work
TAOFM represents and warrants that all work will be of high quality and free of defects in material and workmanship in all material respects, and will conform in all respects to the functions and other descriptions as contained in this contract.
Ownership of Web Site Content
As between TAOFM and Client , all material supplied by Client for use in shall remain the sole and exclusive property of Client , including, without limitation, all copyrights, trademarks, patents, trade secrets, and any other proprietary rights. Nothing in this Agreement shall be construed to grant TAOFM any ownership right in, or license to, the Client, material. Files designed and developed by BDD for the sole purpose of the project are also exclusive property of the Client upon final payment. BDD reserves the right to have a “designed by” footer on the home page and to use the material on the BDD portfolio page.
Post Project Support
After projection completion all updates (changes not in the original specifications of the project) to the project fall under the above section, Updates and Modifications. If a change needs to be made that was in the original specifications of the project then it will be completed free of charge.
Modification of Project from Specifications
Client agrees that if they increase the complexity of any design noted in this contract, or add additional features or components not noted in this contract, that they agree to pay the additional hourly fees, as noted in the Updates and Modifications section of this contract. BDD agrees to provide Client with a detailed estimate of cost of any additional design time before beginning the additional work.
Either party reserves the right to withdraw from the service contract with prior 14 days notification. If the cancellation is made by the Customer, all works including technical consultation provided by BDD will be billed at a flat hourly rate and deducted from the initial deposit. If the cancellation is made by BDD, only the technical consultation time will be deducted from the initial deposit.
We firmly believe in and stand behind our products 100%, but we understand that they cannot work perfectly for everyone all of the time. We also expect you to genuinely understand what you are purchasing and why.
If you would like to request a refund, please send us a “Refund Request” email. When requesting a refund, we respectfully ask that you meet the following refund policy conditions:
A) When a refund can be granted:
A refund can be granted if you are within the first 14 days of the original purchase of the plugin. We cannot grant refunds after the first 14 days of the original purchase.
If you are having any problem getting product to work, you must give us to chance to solve any problem ( so we can improve the plugin in the future) by initiating an e-mail to [email protected]. If we are not able to fix your issue(s), we will happily consider your refund request.
B) When a refund does not need to be given:
The item did not meet your expectations. Please check plugin DEMO before you buy. You can ask us pre-sale question before buy.
- You don’t want it after you’ve downloaded it.
- You simply change your mind.
- You bought an item by mistake.
- You do not have sufficient expertise to use the item. We stand behind our Products and will assist you in solving any queries you have.
- Technical issues caused by 3rd party plugins, themes or other software will not provide grounds for a refund.
- You ask for goodwill.
- No refunds will be granted after the first 14 days of the original purchase whatsoever.
Unfortunately, due to the nature of downloadable products, we cannot offer refunds on digital purchases. However, if you have a technical issue that we are unable to fix, then we are more than happy to provide a refund within 14 days of your purchase. However please allow us to try and fix your issue before asking for a refund.
C) Renewal Payments:
We can not grant refunds on renewal payments. We will send you an email 3 months prior , 1 weeks prior and 1 day prior to your renewal date, and you may use this opportunity to cancel your subscription from your account before the renewal payment is automatically processed.
Neither TAOFM or Client shall be deemed in default of this Agreement to the extent that performance of its obligations or attempts to cure any breach are delayed or prevented by reason of any act of God, fire, natural disaster, acts of war, or act of government provided that such Party promptly give the other Party written notice thereof and uses its best efforts to cure the delay.